FAQs
Below are some questions and answers that are the most popular, if you still have any question email us or give us a call on 01924 370 326 and our friendly team will assist you. We are always happy to help
Ordering
Can I change me order after its confirmed?
after you have placed your order we will confirm it within 24 hours, then it will go into production. You can amend your order before it is confirmed free of charge. If you need to make a change please contact us asap on 01924 370 326
Can I purchase with finance?
No we do not offer finance just yet
Are my bank details safe with you?
Yes they are, we use shopify payment an also paypal. We are secured with ssl encryption, the most advanced sercuity supporting online tansactions today.
Do you do trade accounts?
Products
Do you make all products in the UK
Yes we do, all our products are hadmade in yorkshire
Do you guarantee all your products
Yes we guarantee all products from structural defects and manufacturing faults for 5 years we cannot cover fabric damage, spills and staining as these are misuse of product.
Do you give fabric samples
Yes as you need to know exactly how your bed will be, please go to our order swatches page to order for free.
Do I have to buy headboard separately
Yes headboards going on to bases need to purachesed separately. All our headboards are made in uksizes so they fit other bases made in UK To.
Can I assemble the bed myself
You can, but to save you the headache we do it for you. We will confirm this a day before you delivery.
Delivery
What is your lead time for delivery
The lead time for all items is 10 -14 days. This is maximum time needed. Your items will most likely be delivered a lot earlier. You will know when it will be when your order is confirmed.
Is it free delivery
We offer free delivery on all items with free assembly. So it’s a very nice experince from when you order to when you have brand new furniture
Which days do you deliver on
7 days but we will confirm you delivery date and time with you ince order is confirmed
Who comes to deliver my order
Our 2 man delivery team will come free of charge and take your bed to your room of choice and fir it for you.
Do you take away old furniture
No we do not offer this service
Wakas
Send emails out to customers
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