Terms and Conditions
We will make sure you are happy with your unique furniture designed for you.
Issues are going to happen in every industry, if an issue does arise we will get this sorted for you as quickly as possible.
This is our promise to you.
Order Amendments
You will receive a call form us to confirm your order after you have placed it, just to discuss all your requirements and talk about fabric and delivery details and also access to your bedroom. We will then provide you with a delivery date, which will be confirmed at a later stage with a 4 hour slot. Once this has been done your order will go into production.
You can change, amend or cancel your order before it has been confirmed. Once it has been put in to production we will charge a fee of £70 to change or cancel the order.
The make a change please call us 01924 370 326
Access
It is very important you check the route the products will be going into your room.
It is your responsibility to make sure the products will fit.
If you need further help please discuss with us on 01924 629785
Delivery Estimates
Our delivery estimates are the maximum time it will take, our website states 10 – 14 days. Most likely your products will be delivered within 7 working days but we have put that estimate for a reason and to make sure we don’t disappoint.
Delivery to remote areas
Delivery estimates are quoted for all standard mainland UK areas. Delivery to more remote areas of the UK may incur an additional delivery delay of 2 to 3 weeks dependent on our delivery schedule. We will discuss our estimated delivery turnaround when you order.
Our Delivery Days
We sent deliveries out on a daily, the usual time is 7am to 8pm. We will confirm a 4 hour slot with you before you delivery has left our warehouse.
Delivery Receipt
Your order will be scheduled for delivery once we have confirmed your order with you.
You will be contacted by a member of our team to discuss a delivery day and 4-hour slot that suits our delivery schedule, availability in your local area and your availability to receive the order.
Customers must be available at the delivery address to sign and acknowledge receipt and acceptance of the furniture.
Failed Deliveries
If you are not available in person to accept on the delivery day and 4-hour slot we have agreed with you, we reserve the right to charge a fee of £70 for redelivery. All redeliveries will respect our rolling delivery schedule and availability in your local area.
Delivery Checks
Every piece of furniture sent out goes through a high quality assessment and is also re-checked against your order specifications.
Damage or incorrect products are very rare but can happen, so we ask that you check your products over after our team have unwrapped and assembled your handmade items. You will be asked to confirm and sign that you have taken receipt of products in excellent condition and according to your specification.
If you’re not 100% happy when you inspect them, let our delivery team know or contact us so that we can immediately rectify the issue for you.
Returns after Delivery
If you only realize after the delivery that you are unhappy with the quality, or that we've sent you the wrong item, please Customer Services Team on 01924 629785 within 7 days of delivery so that we can either resolve your issue or facilitate your return.
We may ask for you to send us photos of any areas of damage or imperfection in order to see the best solution to resolve the solution.
Please be aware that there will be a collection and restocking charge of £100.
Refunds
We will process your refund within 7 days of receiving your product be.
Orders not yet delivered will be refunded within 7 days* of notification. We will refund your purchase price, excluding our administration fee of £50 per order.
Orders that have been delivered and returned will be refunded within 7 working days that after we receive your return into stock. We will refund your purchase price with a charge of £100 for administration fees
For security reasons we will process the refund in to the card that placed the order.
Dimensions
When you buy from us here at Lamore living you buy products that have been handmade for you.
For this reason, dimensions may vary +/- 10mm for sizes stated.
On the occasion where space and fit are of paramount importance or concern please contact our Customer Services Team on 01924 370 326 to satisfy themselves that the item is fit for purpose and available space.
We cannot be held responsible for inaccurate measurements.
Fabric Requests
All our upholstered products are available in your choice of over 70 quality fabrics.
Our fabrics vary in colour, feel, durability and composition. Fabrics will also appear different in person versus online where screen resolutions and technologies vary considerably.
For these reasons, and in the interests of a smooth experience with Lamore Living, we strongly recommend that Customers request fabrics prior to placing an order. This is free of charge see out fabric swatch page.
Fabrics will be sent out and you should receive in a couple of days.